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Texas Lowers Complaint Processing Times by eighty percent

September 27, 2021

The Texas Department of Insurance eliminated a backlog of consumer complaints and reduced processing times by 80% as part of the agency’s ongoing modernization initiative, the regulatory agency says. “Customer service is a priority, and that hasn’t changed during the pandemic,” TDI Commissioner Cassie Brown said in an announcement. TDI cut the average time to…

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Insurance Companies made big profits in Texas last year (2020)

September 27, 2021

DALLAS — Remember last year when the roads were clear because so many of us were driving less in the early days of the pandemic? At the time, insurance companies started giving some of us the gift of lower premiums. Well…give and you shall receive, apparently. The latest Texas-specific numbers show that insurance companies did collect less…

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